Solutions Support Engineer

Allegion Plc

Houston, TX, United States
Hybrid
Technical subject matter expert
Triage and identify root cause
Provide partner guidance
Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions

Job Summary

  • Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.
  • Provide guidance to partners and technical support as needed to resolve customer issues and contribute to regular quality meetings.
  • Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement.

Matching Summary

Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.

Skills & Requirements

Must-have

  • Technical subject matter expert
  • Triage and identify root cause
  • Provide partner guidance
  • Customer and Support advocate
  • Troubleshooting steps documentation

Nice-to-have

  • Award-winning company culture
  • Work-life balance focus
  • Professional development investment
  • Collaborative hybrid work environment

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Systems engineering fundamental skills
  • Structured problem-solving skills
  • Collaboration and leadership skills
  • Effective written and verbal communication
  • Ability to travel up to 10%

Work Rights

Legally authorized to be employed in the United States

Tailored Resume

Cover Letter