Chef D’équipe, Service À La Clientèle / Customer Service Team Lead

MSD (Merck)

Quebec, Canada
Hybrid
Customer service management
Problem resolution skills
Experience with sap system
The Customer Service Team Lead coordinates administrative activities related to the Customer Service department

Job Summary

  • The Customer Service Team Lead coordinates administrative activities related to the Customer Service department.
  • This role includes operational leadership and team coaching without formal people management responsibilities.
  • The position requires fluency in French and a minimum of five years of relevant experience.

Matching Summary

The Customer Service Team Lead coordinates administrative activities related to the Customer Service department.

Skills & Requirements

Must-have

  • Customer service management
  • Problem resolution skills
  • Experience with SAP system

Nice-to-have

  • Ability to work under pressure
  • Collaboration with cross-functional teams
  • Knowledge of Microsoft Power BI

Key Requirements

  • Minimum five years of customer service experience
  • Fluency in French
  • College degree

Work Rights

Not specified

Tailored Resume

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