Branch Manager, Stadium Plaza, Lowell, Ma

Santander UK

Lowell, MA, United States of America
Base: $60,000.00 - $102,500.00 usd; bonus/equity: ...
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Oversee branch performance
Achieve sales targets
Enhance customer satisfaction
** Santander UK is seeking a Branch Manager for its Stadium Plaza location in Lowell, MA. This role involves overseeing branch performance, leading a team, ensuring excellent customer service, and achieving financial goals while fostering a positive work environment. **

Job Summary

  • As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations.
  • The manager is responsible for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations.
  • This role includes fostering a positive work environment to drive employee engagement and productivity.

Matching Summary

Match Score: 75

** Santander UK is seeking a Branch Manager for its Stadium Plaza location in Lowell, MA. This role involves overseeing branch performance, leading a team, ensuring excellent customer service, and achieving financial goals while fostering a positive work environment. **

Salary

Base: $60,000.00 - $102,500.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Oversee branch performance
  • Achieve sales targets
  • Enhance customer satisfaction
  • Develop sales strategies
  • Manage sales pipeline
  • Consultative customer conversations
  • Analyze branch performance data
  • Coach and develop team members
  • Hire and retain colleagues
  • Manage branch scheduling
  • Utilize digital technologies
  • Manage escalated customer problems
  • Risk management and compliance

Nice-to-have

  • Foster positive work environment
  • Drive employee engagement
  • Continuous improvement culture
  • Educate on digital tools
  • Simplify customer processes

Key Requirements

  • High school diploma or GED - Required
  • Bachelor's Degree in related field or equivalent - Preferred
  • 3+ Years Retail Bank sales management experience
  • 5+ Years Retail sales management experience
  • 12+ Months Santander experience with endorsement
  • 3+ Years selling in incentive-based environment
  • Proven sales leadership experience
  • Proven relationship-building skills
  • Excellent leadership and team management skills
  • Excellent customer service skills
  • Strong problem-solving skills
  • Experience in coaching and developing team members
  • Excellent communication, consultative and influence skills
  • Ability to educate and connect customers to technology
  • Ability to make data-driven decisions
  • Ability to work branch hours, including weekends and evenings

Work Rights

Not specified

Tailored Resume

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