Call Centre Trainer

TELE-CENTRE SERVICES PTE LTD

D13 Macpherson, Braddell, 56 KALLANG PUDDING ROAD HH @ KALLANG 349328
Sgd 3,500 - 4,500 / monthly pm
On-site
Customer service skills
Product knowledge
Coaching
TELE-CENTRE SERVICES PTE LTD is seeking a Call Centre Trainer to conduct training for new staff and oversee quality assurance processes within their call center. The ideal candidate should have at least three years of experience in customer service or a call center environment, with strong communication skills and a background in quality assurance

Job Summary

  • Job Description: Conduct training for new staff on the product knowledge
  • Perform quality audits on customer transactions i
  • monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives

Matching Summary

Match Score: 85

TELE-CENTRE SERVICES PTE LTD is seeking a Call Centre Trainer to conduct training for new staff and oversee quality assurance processes within their call center. The ideal candidate should have at least three years of experience in customer service or a call center environment, with strong communication skills and a background in quality assurance.

Salary

SGD 3,500 - 4,500 / Monthly

Skills & Requirements

Must-have

  • Customer Service Skills
  • Product Knowledge
  • Coaching
  • Quality Assurance
  • Root Cause Analysis

Nice-to-have

  • Information Technology
  • Data Entry
  • Project Management
  • Audits
  • Customer Satisfaction
  • Statistics
  • Customer Service
  • Service Excellence
  • Call Center

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

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