NiCE is seeking a Senior Executive IT Support Specialist to provide high-level technical support to executive leadership and VIP users. The role emphasizes exceptional customer service, proactive issue resolution, and strong communication skills in a dynamic corporate environment
Job Summary
This role serves as the primary face of IT, delivering exceptional technical support specifically tailored to executive leadership and senior management.
The specialist is responsible for providing personalized, premium-level support including on-site assistance during critical meetings and proactive maintenance of VIP devices.
NiCE offers an opportunity to work within a global innovation powerhouse recognized as a market leader in AI, cloud, and digital solutions.
Matching Summary
Match Score: 85
NiCE is seeking a Senior Executive IT Support Specialist to provide high-level technical support to executive leadership and VIP users. The role emphasizes exceptional customer service, proactive issue resolution, and strong communication skills in a dynamic corporate environment.
Skills & Requirements
Must-have
6+ years IT support experience
3+ years executive VIP support
Windows and Microsoft 365 expertise
Zoom and Teams collaboration tools
Hardware deployment and imaging
AV/VC equipment maintenance
Nice-to-have
High service orientation and empathy
Professional presence and communication
Proactive problem solving skills
Ability to handle high-pressure scenarios
Discretion with sensitive data
Key Requirements
Bachelor's degree in IT or Computer Science
CompTIA A+, Network+, or ITIL Foundations certification