Desktop Support Engineer

fgcplus

Bacolod City, Philippines
Base: competitive pyy including incentives + gener...
On-site
Technical support for hardware and software
Remote troubleshooting skills
Support windows, macos, and linux
FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and continuous learning

Job Summary

  • FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and continuous learning.
  • The Desktop Support Engineer role involves providing first-level technical support, diagnosing and resolving issues, guiding users, and maintaining accurate documentation to improve user experience and business productivity.
  • The company offers a competitive compensation package including Day 1 HMO, 25 days of annual paid leave, 13th month pay, onsite medical support, and various employee engagement initiatives.

Matching Summary

FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and continuous learning.

Salary

Base: Competitive pay including incentives and generous allowances; Bonus/Equity: Not specified; Benefits: Day 1 HMO, 25 days annual leave, 13th month pay, onsite medical support

Skills & Requirements

Must-have

  • Technical support for hardware and software
  • Remote troubleshooting skills
  • Support Windows, macOS, and Linux
  • Network fundamentals and security knowledge
  • Customer-focused communication
  • Ticketing system documentation

Nice-to-have

  • Problem-solving and multitasking
  • Experience with network printer setup
  • Mentorship and continuous learning culture
  • Employee engagement and referral programs

Key Requirements

  • Bachelor’s degree in IT or related field preferred
  • Proven experience as Desktop Support Engineer or similar
  • Experience supporting multiple OS environments
  • Strong knowledge of network security and antivirus
  • Experience with remote troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter