Quality Analyst

Ardagh Group

La Ciotat, France
On-site
Customer complaint management
Sla compliance
8d and a3 methodologies
Ardagh Group is seeking a Quality Analyst for its La Ciotat, France location, focusing on customer complaint management and quality assurance across multiple factories in Europe. The role requires significant experience in quality and food safety, along with strong analytical and problem-solving skills

Job Summary

  • Ensure the quality and responsiveness of customer complaint management for several factories across Europe.
  • Support teams in conducting robust investigations based on 8D and A3 methodologies and ensure corrective and preventive action plans are deployed, verified, and sustained.
  • Identify trends or recurrences and contribute to quality improvement plans at the European level.

Matching Summary

Match Score: 85

Ardagh Group is seeking a Quality Analyst for its La Ciotat, France location, focusing on customer complaint management and quality assurance across multiple factories in Europe. The role requires significant experience in quality and food safety, along with strong analytical and problem-solving skills.

Skills & Requirements

Must-have

  • Customer complaint management
  • SLA compliance
  • 8D and A3 methodologies
  • Corrective and preventive actions
  • CRM workflow management

Nice-to-have

  • Continuous improvement
  • International industrial environment
  • Customer satisfaction
  • Team player
  • Analytical thinking

Key Requirements

  • Degree in Natural Sciences, Engineering or Quality / Food Safety
  • > 10 years job experience
  • > 5 years in can or end making technology
  • Fluent English

Work Rights

Not specified

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