As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership
Job Summary
As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership.
You will also work closely with the Principal service manager in identifying opportunities across a range of areas within your assigned area of ownership.
Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.
Matching Summary
As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership.
Skills & Requirements
Must-have
customer centric support approach
client service review meetings
incident escalations
continual service improvement
negotiating Service Level Agreements
commercial IT environment
contemporary software engineering practices
Nice-to-have
people-first culture
diverse, ambitious team
celebrates creativity and collaboration
positive and creative culture
innovation in technology and process
Key Requirements
Extensive experience in a service management role
ITIL foundation or similar accreditation
good understanding of ISO2000 standard
developing and managing sound client-supplier relationships