Customer Success Supervisor

MERGE

Chicago, IL, United States
Base: $76,000 - $91,250; bonus/equity: not specifi...
On-site
7+ years in customer success or account management
Experience managing portfolio of accounts
Strong executive presence and stakeholder influence
The role involves managing a defined portfolio of customers as a trusted advisor to ensure value realization and growth within the Emerging/SMB segment

Job Summary

  • The role involves managing a defined portfolio of customers as a trusted advisor to ensure value realization and growth within the Emerging/SMB segment.
  • Candidates must possess strong executive presence to influence senior stakeholders and lead strategic business reviews demonstrating measurable impact.
  • The company offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, 401K, and Flexible Time off.

Matching Summary

The role involves managing a defined portfolio of customers as a trusted advisor to ensure value realization and growth within the Emerging/SMB segment.

Salary

Base: $76,000 - $91,250; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account

Skills & Requirements

Must-have

  • 7+ years in Customer Success or Account Management
  • Experience managing portfolio of accounts
  • Strong executive presence and stakeholder influence
  • Ability to develop account strategies
  • Conducting business reviews with leadership

Nice-to-have

  • Knowledge of marketing technology platforms
  • Passion for delivering exceptional customer experiences
  • Proactive ownership mindset
  • Flexibility to travel approximately 10%

Key Requirements

  • Bachelor's Degree or relevant work experience
  • 7+ years of experience in SaaS or technology environment
  • US work authorization without future visa sponsorship required

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter