Junior Global Service Desk Associate

Owens & Minor

Fully remote
First contact support
Troubleshoot o365 applications
It-related issue resolution
Owens & Minor is seeking a Junior Global Service Desk Associate to provide first-contact support for IT issues in a fully remote role. The position involves troubleshooting various applications and hardware, with an emphasis on customer service and effective resolution of end-user problems

Job Summary

  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
  • Assist users with PC hardware, software, printer, or other IT-related issues.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.

Matching Summary

Match Score: 75

Owens & Minor is seeking a Junior Global Service Desk Associate to provide first-contact support for IT issues in a fully remote role. The position involves troubleshooting various applications and hardware, with an emphasis on customer service and effective resolution of end-user problems.

Skills & Requirements

Must-have

  • First contact support
  • Troubleshoot O365 applications
  • IT-related issue resolution
  • 24x7 support organization shifts

Nice-to-have

  • Empower customers to advance healthcare
  • Contribute to technician knowledgebase
  • Suggestions for continual improvement

Key Requirements

  • Sufficient experience and talent
  • Willingness to work in all different shifts

Work Rights

Not specified

Tailored Resume

Cover Letter