Concentrix is seeking a Customer Service Advisor for their Cagayan de Oro location, focusing on providing customer support through various communication channels. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates must be dependable with strong attention to detail and possess the ability to effectively communicate both written and verbally.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Service Advisor for their Cagayan de Oro location, focusing on providing customer support through various communication channels. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Skills & Requirements
Must-have
High school diploma required
Strong computer navigation skills
Ability to rotate shifts as needed
Fast-paced high production environment tolerance
Effective written and verbal communication
Nice-to-have
Three to six months relevant experience
Demonstrate empathy and build rapport
Flexible and adapt to changes quickly
Team member with independent work ability
Patience in all customer contact situations
Key Requirements
High school diploma
Three to six months of relevant experience preferred