Serve as a named resource and trusted advisor, forging deep relationships with customers and account teams to help them realize maximum value from their Salesforce investment
Job Summary
Serve as a named resource and trusted advisor, forging deep relationships with customers and account teams to help them realize maximum value from their Salesforce investment.
Act as a point of contact for major customer incidents, managing expectations and communications through resolution, and advocating for customers during high-severity case triage.
Cultivate and maintain stakeholder relationships with customer IT and business executive leadership, coordinating Signature deliverables, experience, renewal, and expansion.
Matching Summary
Serve as a named resource and trusted advisor, forging deep relationships with customers and account teams to help them realize maximum value from their Salesforce investment.
Skills & Requirements
Must-have
Salesforce CRM and SaaS platform expertise
Technical Customer Success experience
Project leadership and solutions architecture
Nonprofit Cloud or competing platform experience
Cross-functional team leadership
Analyze technical concepts for business needs
Nice-to-have
Advocate for customer needs
Proactive feature guidance
Communicate value of Signature Success
Drive customer business goals
AI CRM expertise
Key Requirements
Minimum of 7 years of work experience
4+ years of management consulting services experience