Not specified; not specified; highly competitive c...
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Extensive credit risk or fraud domain experience
Managing saas solutions for tier one financial services institutions
Proven track record managing customer renewals with high retention rates
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FICO is seeking a Customer Success Manager in Bangkok, Thailand, to enhance customer retention and drive growth within its LAER (Land, Adopt, Expand, Renew) model. The role focuses on building strong relationships with clients, managing renewals, and ensuring product adoption and satisfaction.
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Job Summary
The role is critical to ensuring customer success throughout their lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management.
Candidates will build strong relationships across all customer stakeholder levels from C-suite to end users while leading post-sale onboarding and implementation.
FICO offers a culture reflecting core values of acting like an owner, delighting customers, and earning respect, along with flexible work options.
Matching Summary
Match Score: 75
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FICO is seeking a Customer Success Manager in Bangkok, Thailand, to enhance customer retention and drive growth within its LAER (Land, Adopt, Expand, Renew) model. The role focuses on building strong relationships with clients, managing renewals, and ensuring product adoption and satisfaction.
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Salary
Not specified; Not specified; Highly competitive compensation and rewards
Skills & Requirements
Must-have
Extensive Credit Risk or Fraud Domain experience
Managing SaaS solutions for tier one financial services institutions
Proven track record managing customer renewals with high retention rates
Nice-to-have
Creative thinker with ability to manage complex multi-stakeholder relationships
Experience in Big Data analytics and machine learning domains
Ability to guide client thought process to identify success criteria
Key Requirements
Bachelor's degree or equivalent commercial experience
Extensive Credit Risk or Fraud Domain experience
Experience with tier one financial services institutions