Duty Manager

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Islandwide, Singapore
Oversee lobby operations
Monitor guest satisfaction
Coordinate with operations departments
The Duty Manager is responsible for providing guest services and leading all Front Office personnel to meet quality standards

Job Summary

  • The Duty Manager is responsible for providing guest services and leading all Front Office personnel to meet quality standards.
  • This role requires coordinating with various departments to ensure proper front office function and resolving guest issues promptly.
  • The position involves monitoring security, employee activity, and physical defects while maintaining high service levels across the hotel.

Matching Summary

Match Score: 85

The Duty Manager is responsible for providing guest services and leading all Front Office personnel to meet quality standards.

Skills & Requirements

Must-have

  • Oversee lobby operations
  • Monitor guest satisfaction
  • Coordinate with operations departments
  • Respond to guest complaints
  • Maintain departmental standards
  • Ensure team appearance neatness

Nice-to-have

  • Commitment to sustainability efforts
  • Inclusive employer practices
  • High attention to detail
  • Ability to multi-task efficiently
  • Fast-paced environment adaptability

Key Requirements

  • Degree or Diploma in Hospitality Management
  • Minimum 4 years related experience
  • Full-service or mid-range hotel background
  • Commitment to rotating shifts including weekends
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

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