Mid Market Customer Success Manager, Sydney

HARVEY

Sydney, NSW, Australia
Not specified; not specified; structured hybrid wo...
Remote
Managing high volume of client cases
Strategic implementation of ai solutions
Driving customer adoption and roi
This role involves guiding over 40 mid-market clients through the integration and daily adoption of Harvey's frontier agentic AI platform

Job Summary

  • This role involves guiding over 40 mid-market clients through the integration and daily adoption of Harvey's frontier agentic AI platform.
  • The company offers comprehensive benefits including fully covered private health insurance, fertility support, and a four-week paid sabbatical after four years.
  • Candidates must be results-driven professionals capable of influencing stakeholders at various levels while managing competing tasks with urgency.

Matching Summary

This role involves guiding over 40 mid-market clients through the integration and daily adoption of Harvey's frontier agentic AI platform.

Salary

Not specified; Not specified; Structured hybrid working arrangement with full health coverage and sabbatical benefits

Skills & Requirements

Must-have

  • Managing high volume of client cases
  • Strategic implementation of AI solutions
  • Driving customer adoption and ROI
  • Renewal ownership for mid-market accounts

Nice-to-have

  • Experience with Salesforce and Catalyst
  • Background in legal firms or SaaS
  • Empathetic and team-first mentality
  • Ability to thrive in ambiguity

Key Requirements

  • Valid Australian work rights required
  • No visa sponsorship provided
  • Direct experience managing high volume of clients

Work Rights

Must have valid Australian work rights

Tailored Resume

Cover Letter