Technical Support Engineer - Spanish/italian Speaking

Salesforce

Dublin, Ireland
Salesforce marketing cloud
Technical troubleshooting
Code analysis (html, css, javascript, sql)
Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance

Job Summary

  • Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.
  • Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform.
  • Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.

Matching Summary

Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud
  • Technical troubleshooting
  • Code analysis (HTML, CSS, JavaScript, SQL)
  • REST/SOAP APIs
  • Customer-facing role

Nice-to-have

  • Salesforce certifications
  • Enterprise marketing automation platforms
  • AMPScript or SSJS

Key Requirements

  • Fluent in Spanish or Italian
  • Fluent in English
  • Proven technical troubleshooting experience
  • Practical SQL query skills
  • JavaScript, HTML, CSS knowledge
  • Familiarity with web services

Work Rights

Not specified

Tailored Resume

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