Churchill Downs Incorporated is seeking an IT Technician for the Oxford Casino Hotel in Maine, responsible for providing technical support for computer applications, hardware, and user assistance. The role emphasizes user satisfaction, documentation, and collaboration with corporate IT teams while adhering to the company's core values of safety, cleanliness, compliance, and friendliness
Job Summary
This role serves as the first point of contact for end-users seeking assistance with computer hardware, software, and mobile devices within a casino environment.
The technician is responsible for resolving tickets in the Enterprise HelpDesk Service tool while ensuring client satisfaction and documenting all steps taken.
Candidates must ensure computing systems operate in compliance with regulatory environments and corporate IT security policies.
Matching Summary
Match Score: 85
Churchill Downs Incorporated is seeking an IT Technician for the Oxford Casino Hotel in Maine, responsible for providing technical support for computer applications, hardware, and user assistance. The role emphasizes user satisfaction, documentation, and collaboration with corporate IT teams while adhering to the company's core values of safety, cleanliness, compliance, and friendliness.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Active Directory account creation
PC and Mac hardware knowledge
Microsoft 365 environment experience
Windows and MacOS troubleshooting
Enterprise HelpDesk Service tool usage
Basic networking technology understanding
Nice-to-have
Proactive root cause analysis
Self-service tool development
Collaborative team mindset
Process improvement suggestions
After-hours on-call availability
Key Requirements
Associate degree in IT or equivalent experience
Minimum two years of IT support experience
Knowledge of gaming applications and POS systems preferred