Associate Engineer, Remote Support

lektronix.de

Katowice, Poland
Not specified; not specified; benefits include vol...
Hybrid (100% onsite for the first 6 months, then transitioning to a hybrid schedule)
Degree in engineering or it related field
Very good command of english spoken and written
Experience installing and configuring software and hardware
Rockwell Automation is seeking an Associate Engineer for Remote Support in Katowice, Poland, to assist customers with technical issues related to their automation products. The ideal candidate should possess a degree in Engineering or IT and have strong problem-solving skills, English proficiency, and some technical experience

Job Summary

  • Rockwell Automation is seeking a Support Engineer to join a team handling customer inquiries for Controller Software, EOI, and HMI products.
  • The role involves solving complex technical issues, consulting with developers, and documenting solutions while supporting customers in North America.
  • Employees receive benefits including volunteer paid time off, a company donation matching program, and access to an on-demand digital course library.

Matching Summary

Match Score: 85

Rockwell Automation is seeking an Associate Engineer for Remote Support in Katowice, Poland, to assist customers with technical issues related to their automation products. The ideal candidate should possess a degree in Engineering or IT and have strong problem-solving skills, English proficiency, and some technical experience.

Salary

Not specified; Not specified; Benefits include volunteer PTO and Calm membership

Skills & Requirements

Must-have

  • Degree in Engineering or IT related field
  • Very good command of English spoken and written
  • Experience installing and configuring software and hardware
  • Expertise identifying and resolving software issues
  • Knowledge of Windows operating system
  • Basic knowledge of networking
  • Willingness to work second shift hours

Nice-to-have

  • Eagerness to develop in the Automation Industry
  • Basic knowledge of SQL database
  • Interest and commitment to troubleshooting and testing
  • Ability to work under stress
  • Prior experience in customer service roles
  • Patience and effective planning skills

Key Requirements

  • Engineering/Automation/IT degree or prior experience
  • Must be willing to work shifts between 2 PM and 1 AM
  • Must work 100% from office in Katowice for first 6 months

Work Rights

Not specified

Tailored Resume

Cover Letter