Assistant Manager, Contact Centre (cantonese Speaking)

AIA Australia

Cyberjaya, Malaysia
Cantonese speaking ability
Quality monitoring and evaluation
Customer interaction analysis
AIA is embarking on a movement to create a healthier, more sustainable future for everyone, aiming to help a billion people live Healthier, Longer, Better Lives by 2030

Job Summary

  • AIA is embarking on a movement to create a healthier, more sustainable future for everyone, aiming to help a billion people live Healthier, Longer, Better Lives by 2030.
  • The role involves planning, directing, and managing Corporate Solution channel performance across Chat, Hotline, and Email, with a focus on quality monitoring, compliance, and coaching.
  • This position offers unmatched career and personal growth opportunities, working with inspiring and supportive leaders within a company dedicated to improving lives and communities.

Matching Summary

AIA is embarking on a movement to create a healthier, more sustainable future for everyone, aiming to help a billion people live Healthier, Longer, Better Lives by 2030.

Skills & Requirements

Must-have

  • Cantonese speaking ability
  • Quality monitoring and evaluation
  • Customer interaction analysis
  • Compliance assurance
  • Feedback and coaching delivery
  • Trend analysis and reporting

Nice-to-have

  • Healthier, Longer, Better Lives mission
  • Customer-centric practices promotion
  • Process improvement initiatives
  • Inspiring and supportive leaders

Key Requirements

  • Cantonese language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter