Head Of Customer Retention

Chubb Fire & Security

Blackburn, United Kingdom
Competitive salary; ote included; benefits: 25 day...
Not specified (assumed to be onsite based on location)
Proven leadership in customer retention
Strong performance management capability
Commercial acumen in pricing and value
Chubb Fire & Security is seeking a Head of Customer Retention for their Customer Excellence Team in Blackburn, UK. The role focuses on improving customer retention, reducing churn, and enhancing revenue growth through strategic initiatives and performance management

Job Summary

  • The role involves owning UK retention performance across save rates, churn reduction, and in-life revenue growth.
  • Candidates will be responsible for defining KPI frameworks, running performance rhythms, and diagnosing root causes of churn.
  • The company offers a competitive salary, company car or allowance, private medical, and extensive training and development opportunities.

Matching Summary

Match Score: 85

Chubb Fire & Security is seeking a Head of Customer Retention for their Customer Excellence Team in Blackburn, UK. The role focuses on improving customer retention, reducing churn, and enhancing revenue growth through strategic initiatives and performance management.

Salary

Competitive salary; OTE included; Benefits: 25 days holiday plus bank holidays, company car/allowance, private medical, pension scheme

Skills & Requirements

Must-have

  • Proven leadership in customer retention
  • Strong performance management capability
  • Commercial acumen in pricing and value
  • Experience with CRM systems and analytics
  • Ability to lead in matrix environment

Nice-to-have

  • Customer-first mindset
  • Continuous improvement ethos
  • Clear engaging communication skills
  • High-performance culture building

Key Requirements

  • Proven leadership delivering measurable improvements in retention
  • Demonstrable coaching and team development experience
  • Confidence using CRM systems and dashboards

Work Rights

Not specified

Tailored Resume

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