Customer Compliance Specialist

DP World

Palmetto, GA, US
On-site
Customer service contacts and queries
Reporting and kpi requirements
Customer complaint resolution
Own, log, and ensure resolution of daily customer service contacts and queries per strict SLAs

Job Summary

  • Own, log, and ensure resolution of daily customer service contacts and queries per strict SLAs.
  • Compile, review, and action reporting suites for key accounts and business per KPI requirements, including carrier performance and self-billing.
  • DP World is transforming how the world moves goods, offering opportunities for career mobility within a global, high-performing organization.

Matching Summary

Own, log, and ensure resolution of daily customer service contacts and queries per strict SLAs.

Skills & Requirements

Must-have

  • Customer service contacts and queries
  • Reporting and KPI requirements
  • Customer complaint resolution
  • Carrier management and performance
  • TMS system reporting

Nice-to-have

  • Fast-paced warehouse environments
  • Cross-functional team collaboration
  • Innovation and technology adoption
  • Continuous improvement mindset

Key Requirements

  • Must excel in fast-paced warehouse environments
  • Must own customer standards, audits, and accountability

Work Rights

Not specified

Tailored Resume

Cover Letter