Customer Service Team Leader Dublin, Ireland €40000 Per Annum Full Time - Permanent Apply By No Expiry Date Posted On 23 April, 2026
Rapport Guest Services
Dublin, Ireland
Base: €40,000 py; bonus/equity: not specified; ben...
On-site
Team leadership experience in corporate or hospitality
Strong organizational and multi-priority management skills
Ability to manage rotas and ensure full coverage
Rapport Guest Services is seeking a Customer Service Team Leader to oversee a team in Dublin, ensuring exceptional service for a high-profile corporate client. The role involves managing operations, coaching staff, and driving engagement while maintaining high service standards
Job Summary
The Team Leader will lead by example, motivating and coaching a team to consistently deliver an exceptional workplace experience.
Responsibilities include managing operational delivery, people management, and service excellence while working closely with the client.
Benefits include exclusive travel discounts, a contributory pension scheme, wellbeing support, and one paid volunteering day per year.
Matching Summary
Match Score: 85
Rapport Guest Services is seeking a Customer Service Team Leader to oversee a team in Dublin, ensuring exceptional service for a high-profile corporate client. The role involves managing operations, coaching staff, and driving engagement while maintaining high service standards.
Salary
Base: €40000 Per Annum; Bonus/Equity: Not specified; Benefits: Travel/lifestyle discounts, pension, wellbeing support, volunteering day
Skills & Requirements
Must-have
Team leadership experience in corporate or hospitality
Strong organizational and multi-priority management skills
Ability to manage rotas and ensure full coverage
Nice-to-have
Passion for delivering exceptional service
Proactive and solutions-focused approach
Experience with AV capability training support
Key Requirements
Previous experience as a Team Leader
Excellent communication and relationship building skills