Team Lead - Global Service Desk_director- Workplace_operations & Support

Morgan Stanley

Mumbai, India
On-site
Global service desk
World class customer service
Incident restoration
Seeking a Team Lead to build a new Global Service Desk from the ground up, focusing on world-class customer service

Job Summary

  • Seeking a Team Lead to build a new Global Service Desk from the ground up, focusing on world-class customer service.
  • Responsible for overseeing Service Desk Professionals, providing feedback, training, coaching, and performance management to drive key metrics.
  • Morgan Stanley is a global leader in financial services known for innovation, client focus, and a commitment to diversity and inclusion.

Matching Summary

Seeking a Team Lead to build a new Global Service Desk from the ground up, focusing on world-class customer service.

Skills & Requirements

Must-have

  • Global Service Desk
  • World Class Customer Service
  • Incident Restoration
  • ServiceNow exposure
  • Rotational shift model

Nice-to-have

  • Automation tools exposure
  • Team ownership and accountability

Key Requirements

  • 4+ years relevant experience
  • 4 years IT service desk experience
  • Leading teams of 10-15 people
  • Manage day-to-day operations including metrics, KPI, reports
  • Act as an escalation point for their team
  • Responsible for people’s performance and development

Work Rights

Not specified

Tailored Resume

Cover Letter