Customer Service Representative I | Campinas/sp

Solenis

Campinas, SP, Brazil
**
1 to 2 years experience in customer service
Advanced spanish language proficiency
Intermediate english language skills
** Solenis is seeking a Customer Service Representative I for their Campinas/SP location, offering a hybrid work model. The role involves managing customer orders, addressing inquiries, and collaborating across departments to ensure customer satisfaction. **

Job Summary

  • The role involves receiving, verifying, and entering orders into the system while managing rush orders and client complaints.
  • Candidates must possess advanced Spanish and intermediate English skills to effectively communicate with internal and external stakeholders.
  • The company offers an excellent work environment with autonomy, challenges, and opportunities for growth within a diverse and inclusive team.

Matching Summary

Match Score: 75

** Solenis is seeking a Customer Service Representative I for their Campinas/SP location, offering a hybrid work model. The role involves managing customer orders, addressing inquiries, and collaborating across departments to ensure customer satisfaction. **

Skills & Requirements

Must-have

  • 1 to 2 years experience in customer service
  • Advanced Spanish language proficiency
  • Intermediate English language skills
  • Intermediate Microsoft Office Excel Word PowerPoint
  • Order receiving and verification processes

Nice-to-have

  • Strong interpersonal and negotiation skills
  • Emotional intelligence and empathy
  • Ability to work under pressure
  • Proactive approach to problem solving
  • Teamwork and cross-department collaboration

Key Requirements

  • High school diploma required
  • Higher education desirable
  • 1 to 2 years minimum experience
  • Advanced Spanish language requirement
  • Intermediate English language requirement

Work Rights

Not specified

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