Front Office Lead (Hotels)

RESORTS WORLD AT SENTOSA PTE. LTD.

Sentosa, Singapore
Guest recognition programs management
Professional check-in and check-out procedures
Room controlling duties based on occupancy forecasts
This role is responsible for supervising daily Front Office operations to ensure smooth coordination across departments

Job Summary

  • This role is responsible for supervising daily Front Office operations to ensure smooth coordination across departments.
  • The successful candidate will guide the team to deliver seamless service experiences while supporting operational efficiency.
  • You will play a key role in promoting a sales-driven culture within the Front Office team to maximize resort-wide opportunities.

Matching Summary

This role is responsible for supervising daily Front Office operations to ensure smooth coordination across departments.

Skills & Requirements

Must-have

  • Guest recognition programs management
  • Professional check-in and check-out procedures
  • Room controlling duties based on occupancy forecasts
  • Staff rostering and room assignments
  • Microsoft Office applications proficiency

Nice-to-have

  • Sales-driven culture promotion
  • Strong interpersonal skills
  • Multitasking and time management abilities
  • Problem-solving in high-pressure environments
  • VIP arrival coordination experience

Key Requirements

  • Minimum Diploma in Hotels/Hospitality Management or equivalent
  • Minimum 2 years of experience in hospitality industry
  • Experience preferably in 5-star hotels
  • Knowledge of supervisory functions including rostering and coaching

Work Rights

Not specified

Tailored Resume

Cover Letter