Service Technician

ZEISS Group

Hebron, Kentucky, US
Customer communication via email and phone
Repair and inspection of optics
Prioritize incoming repair cases
The Service Technician is responsible for managing the inspection, repair, and refurbishment of all damaged, defective, or returned products and communicating with the customer to supply updates or request additional information, with a focus on customer satisfaction and operational efficiency

Job Summary

  • The Service Technician is responsible for managing the inspection, repair, and refurbishment of all damaged, defective, or returned products and communicating with the customer to supply updates or request additional information, with a focus on customer satisfaction and operational efficiency.
  • This is an office-based position in the Hebron, Kentucky facility requiring in-office presence, with working hours from 8am to 4:30pm.
  • ZEISS offers a comprehensive benefits package including Medical, Vision, Dental, 401k Matching, Employee Assistance Programs, Vacation and sick pay.

Matching Summary

The Service Technician is responsible for managing the inspection, repair, and refurbishment of all damaged, defective, or returned products and communicating with the customer to supply updates or request additional information, with a focus on customer satisfaction and operational efficiency.

Skills & Requirements

Must-have

  • Customer communication via email and phone
  • Repair and inspection of optics
  • Prioritize incoming repair cases
  • Process improvement identification
  • Daily report generation

Nice-to-have

  • Customer satisfaction focus
  • Operational efficiency
  • Continuous improvement mindset
  • Team collaboration

Key Requirements

  • Minimum 2 years relevant experience
  • High School diploma
  • SAP and Salesforce experience preferred
  • Strong analytical and problem-solving skills
  • Customer Service experience a plus

Work Rights

Not specified

Tailored Resume

Cover Letter