User Support Analyst - Ehra - Early Career

dpi.nc.gov

Base: $65,607 - $98,412; bonus/equity: not specifi...
Hybrid
Technical support for hardware
Servicenow incident tracking
Troubleshooting and problem solving
The N.C. Department of Information Technology serves as the Technology Center for the State of NC

Job Summary

  • The N.C. Department of Information Technology serves as the Technology Center for the State of NC.
  • The primary purpose of this position is to provide technical support in troubleshooting and installation of hardware.
  • This position may be eligible for hybrid remote work in accordance with state policy.

Matching Summary

The N.C. Department of Information Technology serves as the Technology Center for the State of NC.

Salary

Base: $65,607 - $98,412; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical support for hardware
  • ServiceNow incident tracking
  • Troubleshooting and problem solving

Nice-to-have

  • Customer service experience
  • Knowledge of VPN and Active Directory
  • Effective communication skills

Key Requirements

  • Bachelor’s degree in computer science
  • One year of IT experience
  • Experience with Windows 10 and 11

Work Rights

Not specified

Tailored Resume

Cover Letter