The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system
Job Summary
The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
This role is part of the Food & Beverage Service department, reporting into the Membership and Food & Beverage Reservations Manager.
Competitive Salary, wages and benefits, excellent training and development opportunities, and complimentary accommodation at other Four Seasons Hotels and Resorts are offered.
Matching Summary
The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
Skills & Requirements
Must-have
Respond to guest communications
Create and maintain reservation records
Track Private Dining Room availability
Follow deposit and payment procedures
Sell restaurant services to guests
Nice-to-have
Genuine heart and luxury commitment
Professional approach to craft
Anticipate and prioritize guest needs
Key Requirements
Minimum one year administrative experience
Proficiency in Word, Excel, and PowerPoint
Basic computer skills for online training
Reading, writing, and oral proficiency in English and Chinese