Business Process Analyst | Head Customers Retail

Santander

Ciudad de México, CDMX, Mexico
Process documentation and design
Kpi monitoring and reporting
User acceptance testing coordination
Santander is leading a customer-centric transformation driven by technology and innovation to create real impact and growth opportunities

Job Summary

  • Santander is leading a customer-centric transformation driven by technology and innovation to create real impact and growth opportunities.
  • The role involves documenting current processes, identifying improvements, managing KPIs, supporting implementation, and collaborating with IT and operations teams.
  • Santander offers a competitive compensation package with benefits focused on health, family support, career growth, and volunteer opportunities.

Matching Summary

Santander is leading a customer-centric transformation driven by technology and innovation to create real impact and growth opportunities.

Skills & Requirements

Must-have

  • Process documentation and design
  • KPI monitoring and reporting
  • User acceptance testing coordination
  • Advanced Excel and Power BI skills
  • Microsoft Visio for process mapping
  • Advanced English language skills
  • Data analysis and management

Nice-to-have

  • Agile methodologies knowledge
  • Strong interpersonal communication
  • Strategic business vision
  • Attention to detail
  • Adaptability to agile environments
  • Objective and goal orientation
  • Technical writing excellence

Key Requirements

  • Minimum 2 years commercial process experience
  • Minimum 2 years data analysis experience
  • Bachelor's degree in Engineering, Actuarial Science, Administration, Finance or related
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

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