Customer Care Kycb Specialist (portuguese Speaker) 🇵🇹
Qonto
Barcelona, Spain
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Native-level portuguese fluency
Fluent english communication
1-2 years customer-facing experience
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Qonto is seeking a Customer Care KYCB Specialist who is fluent in Portuguese to support their operations in Barcelona. The role involves enhancing customer experience through onboarding, issue resolution, and process improvements while maintaining high customer satisfaction rates.
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Job Summary
The role involves supporting customers in Portugal with a target CSAT score of 94%+ while ensuring smooth onboarding and ongoing care.
You will be responsible for investigating issues end-to-end, applying KYB/KYC/AML procedures, and collaborating cross-functionally to resolve blockers.
Qonto offers a culture that values diversity, AI integration, and continuous improvement, providing unlimited access to AI tools for all team members.
Matching Summary
Match Score: 75
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Qonto is seeking a Customer Care KYCB Specialist who is fluent in Portuguese to support their operations in Barcelona. The role involves enhancing customer experience through onboarding, issue resolution, and process improvements while maintaining high customer satisfaction rates.
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Skills & Requirements
Must-have
Native-level Portuguese fluency
Fluent English communication
1-2 years customer-facing experience
Portugal market familiarity
KYC/KYB/AML compliance knowledge
Nice-to-have
Spanish language proficiency
Fintech or banking background
Proactive process improvement mindset
Experience with Zendesk and Notion
AI tool experimentation skills
Key Requirements
1-2 years experience in customer care or onboarding