The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team, addressing external customer issues and providing ongoing customer service support
Job Summary
The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team, addressing external customer issues and providing ongoing customer service support.
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally, and provide coaching and support to the team.
Citi provides programs and services for your physical and mental well-being, access to learning and development resources, and expanded Paid Parental Leave Policy.
Matching Summary
The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team, addressing external customer issues and providing ongoing customer service support.
Skills & Requirements
Must-have
Client portfolio management
Customer issue resolution
Process improvement advocacy
Market and regulatory knowledge
Risk assessment and management
Nice-to-have
Team coaching and support
Client relationship building
Cross-departmental collaboration
Key Requirements
2-5 years customer experience
Bachelor’s Degree/University degree or equivalent experience