It Partner - Service Management Specialist (12 Month Mtc)

Challenger Limited

Sydney, Australia
Not specified; not specified; benefits include emp...
Hybrid
Experience in financial services or regulated environment
Exposure to it service management or escalation roles
Practical understanding of enterprise it environments
This role offers visibility and influence by working directly with high-profile partners to ensure technology supports business outcomes

Job Summary

  • This role offers visibility and influence by working directly with high-profile partners to ensure technology supports business outcomes.
  • The position involves overseeing IT incidents end-to-end, prioritizing based on real business impact rather than just ticket categories.
  • Challenger Limited provides a flexible hybrid work model with semi-regular travel to Melbourne and access to extensive employee benefits including fitness classes and extra leave.

Matching Summary

This role offers visibility and influence by working directly with high-profile partners to ensure technology supports business outcomes.

Salary

Not specified; Not specified; Benefits include Employee Assistance Programme, subsidised café, free flu shots & skin checks, Fitness Passport, and one extra day off annually

Skills & Requirements

Must-have

  • Experience in financial services or regulated environment
  • Exposure to IT service management or escalation roles
  • Practical understanding of enterprise IT environments
  • Familiarity with ServiceNow, Jira, or Power BI tools

Nice-to-have

  • Strong stakeholder relationship building skills
  • Ability to work effectively with outsourced teams
  • Comfortable holding boundaries and managing expectations
  • Proactive approach to service improvement

Key Requirements

  • 12-month fixed term contract
  • Enterprise technology understanding without hands-on delivery
  • Experience navigating complex service environments

Work Rights

Not specified

Tailored Resume

Cover Letter