Not specified; benefits: free access to aia vitali...
3d onsite
Previous customer service experience
Contact centre or claims environment experience
Exceptional communication skills
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling
Job Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling.
Successful candidates will demonstrate proficiency in core systems like HAMBS and e5 while ensuring SLA compliance for all member interactions.
Employees enjoy benefits including free access to AIA Vitality rewards, up to 4 additional leave days per year, and flexible working arrangements with 2 days WFH.
Matching Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling.
Salary
Not specified; Benefits: Free access to AIA Vitality program earning up to $760 in rewards; Additional leave days: Up to 4 extra days per year
Skills & Requirements
Must-have
Previous customer service experience
Contact centre or claims environment experience
Exceptional communication skills
Time management and problem-solving skills
Ability to work in fast-paced environment
Nice-to-have
PHI experience desirable
Proficiency in HAMBS and e5 systems
Continuous improvement mindset
Intermediate MS Office skills
Key Requirements
Previous experience in customer service or contact centre