People & Communications Services Agent (english Speaker)

KONE Oyj

Petaling Jaya, Selangor, Malaysia
Not specified
Case management tool
Service level agreements (slas)
Quality checks and reporting
KONE Oyj is seeking a People & Communications Services Agent fluent in English to support HR service delivery for its Australia, New Zealand, and Southeast Asia clusters. The role involves managing end-to-end HR processes, ensuring compliance with guidelines, and maintaining a high level of service quality

Job Summary

  • This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
  • You will be responsible for logging requests, meeting SLAs and quality targets, notifying relevant parties of issues, and executing quality checks.
  • KONE fosters an innovative, collaborative, and sustainable working culture where employee engagement and ethical business practices are valued.

Matching Summary

Match Score: 80

KONE Oyj is seeking a People & Communications Services Agent fluent in English to support HR service delivery for its Australia, New Zealand, and Southeast Asia clusters. The role involves managing end-to-end HR processes, ensuring compliance with guidelines, and maintaining a high level of service quality.

Skills & Requirements

Must-have

  • Case management tool
  • Service Level Agreements (SLAs)
  • Quality checks and reporting
  • Maintain employee files
  • Process scope includes HR areas
  • Fluency in English

Nice-to-have

  • Genuine interest to grow
  • Positive attitude and exemplary customer service
  • Empathy and true service mindset
  • Innovative and collaborative working culture
  • Sustainability integral part of culture

Key Requirements

  • Associate degree in HR or Business Administration
  • Excellent verbal and written communication skills
  • Computer proficiency (MS Office, HRIS)
  • Work experience in HR administration
  • Experience in shared service or call center

Work Rights

Not specified

Tailored Resume

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