It Service Desk Agents

PwC

Flexible shift schedule (08:00 am to 18:00 pm)
Bachelor's degree or equivalent experience
Strong verbal and written communication skills
Fluency in english language
PwC is seeking IT Service Desk Agents to be the first point of contact for IT support within the organization. The role involves assisting colleagues with technical issues across various communication channels while promoting a collaborative and diverse team culture

Job Summary

  • You will act as the single point of contact for technical assistance across the organization via phone, chat, email, and ticketing system.
  • The role requires troubleshooting and resolving desktop hardware and software issues while maintaining a customer service mindset emphasizing empathy.
  • Team members participate in a flexible shift schedule with the ServiceDesk open from 08:00 AM to 18:00 PM.

Matching Summary

Match Score: 85

PwC is seeking IT Service Desk Agents to be the first point of contact for IT support within the organization. The role involves assisting colleagues with technical issues across various communication channels while promoting a collaborative and diverse team culture.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • Strong verbal and written communication skills
  • Fluency in English language

Nice-to-have

  • Experience with ITSM tools or ticketing systems
  • Familiarity with ITIL service management principles
  • Proactive approach to learning technical information

Key Requirements

  • Bachelor's degree or equivalent professional experience
  • Fluency in English required

Work Rights

Not specified

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