Liberty Pet Hospital is seeking a Customer Service Representative/Veterinary Receptionist who will serve as the first and last point of contact for clients, ensuring an exceptional experience in a fast-paced environment. The ideal candidate should possess strong communication skills, customer service experience, and a compassionate demeanor towards pet owners and their pets
Job Summary
The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
Employees benefit from tailored development programs, mentorship, career pathing, and competitive pay with performance bonuses.
The role requires managing appointments, triaging inquiries, and maintaining organized records while supporting the medical team.
Matching Summary
Match Score: 85
Liberty Pet Hospital is seeking a Customer Service Representative/Veterinary Receptionist who will serve as the first and last point of contact for clients, ensuring an exceptional experience in a fast-paced environment. The ideal candidate should possess strong communication skills, customer service experience, and a compassionate demeanor towards pet owners and their pets.
Salary
Competitive pay; Performance bonuses available; Benefits include 401(k) matching, health insurance, and paid time off
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Process billing transactions and payments
Demonstrate empathy with emotional clients
Nice-to-have
Prior customer service experience preferred
Experience in veterinary or healthcare setting
Strong organizational skills for busy periods
Ability to lift up to 40 pounds
Proficiency with scheduling software
Key Requirements
High school diploma or equivalent work experience
Basic proficiency with technology and scheduling software