Customer Success Manager

Nice

Remote
Remote
Scaled customer success model
One-to-many engagement models
Customer success platforms
The job posting is for a Customer Success Manager position at Nice, focusing on driving customer adoption and retention through a digital-first approach. The role requires strong experience in customer success, particularly with small-to-mid market customers, and offers opportunities for growth within a fast-paced and innovative company

Job Summary

  • The Scale Customer Success Manager is responsible for driving adoption, value realization, and retention across Cognigy’s small-to-mid market customer segment using a scaled, digital-first customer success model.
  • This role focuses on supporting customers through repeatable, one-to-many success motions such as lifecycle programs, automated playbooks, digital enablement, and group-based engagements.
  • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!

Matching Summary

Match Score: 85

The job posting is for a Customer Success Manager position at Nice, focusing on driving customer adoption and retention through a digital-first approach. The role requires strong experience in customer success, particularly with small-to-mid market customers, and offers opportunities for growth within a fast-paced and innovative company.

Skills & Requirements

Must-have

  • scaled customer success model
  • one-to-many engagement models
  • customer success platforms
  • SaaS business models
  • AI technologies

Nice-to-have

  • customer-centric and empathetic
  • collaborative, growth-oriented mindset
  • passion for helping customers

Key Requirements

  • 2+ years of experience in Customer Success
  • Experience supporting SMB or mid-market customers
  • Experience using Customer Success platforms
  • Experience with AI technologies

Work Rights

Not specified

Tailored Resume

Cover Letter