It Service Desk Agent

University of Arkansas System

Unknown, Unknown, US
Base: $18ph; bonus/equity: not specified; benefits...
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Updating tickets from member institutions
Maintaining knowledge base articles
Maintaining equipment records
** The University of Arkansas System is seeking an IT Service Desk Agent to provide support within its IT Service Management Department. The role involves maintaining knowledge base articles, updating service tickets, and assisting staff with computer equipment, requiring strong analytical and communication skills. **

Job Summary

  • The IT Service Desk Agent is responsible for a wide range of activities related to service desk support such as updating tickets from member institutions, maintaining accurate knowledge base articles, maintaining accurate equipment records, and assisting staff members with the use of their computer equipment.
  • The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment.
  • The University of Arkansas System has a tradition of excellence and provides communities in Arkansas with access to academic and professional opportunities.

Matching Summary

Match Score: 75

** The University of Arkansas System is seeking an IT Service Desk Agent to provide support within its IT Service Management Department. The role involves maintaining knowledge base articles, updating service tickets, and assisting staff with computer equipment, requiring strong analytical and communication skills. **

Salary

Base: $18/hr; Bonus/Equity: Not specified; Benefits: No

Skills & Requirements

Must-have

  • Updating tickets from member institutions
  • Maintaining knowledge base articles
  • Maintaining equipment records
  • Assisting staff with computer equipment
  • Strong written communication skills
  • Strong oral communication skills

Nice-to-have

  • Collegial and collaborative environment
  • Demonstrated analytics skills

Key Requirements

  • Proof of legal authority to work in the US

Work Rights

Proof of legal authority to work in the US

Tailored Resume

Cover Letter