Customer Experience Coordinator (relief) - Leesburg, Va
Veterinaryemergencygroupst
Leesburg, Virginia, United States
Competitive compensation; not specified; generous ...
On-site
2+ years customer service experience
Advanced computer program proficiency
Ability to work nights weekends holidays
Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator in Leesburg, Virginia, to enhance the customer experience in their veterinary emergency services. The ideal candidate will have strong customer service skills, emotional intelligence, and the ability to thrive in a fast-paced environment
Job Summary
VEG is dedicated to transforming the emergency veterinary experience for both pets and their owners through immersive, customer-focused care.
The role requires greeting customers with warmth and urgency while accurately routing urgent medical calls to doctors immediately.
Employees receive competitive compensation, flexible schedules, and opportunities for growth within a certified Great Place to Work environment.
Matching Summary
Match Score: 85
Veterinary Emergency Group (VEG) is seeking a Customer Experience Coordinator in Leesburg, Virginia, to enhance the customer experience in their veterinary emergency services. The ideal candidate will have strong customer service skills, emotional intelligence, and the ability to thrive in a fast-paced environment.
Salary
Competitive compensation; Not specified; Generous employee referral program
Skills & Requirements
Must-have
2+ years customer service experience
Advanced computer program proficiency
Ability to work nights weekends holidays
High emotional intelligence skills
Multitasking in high stakes environments
Nice-to-have
Empathetic people-centric approach
Strong sense of ownership over work
Curious nature seeking continuous learning
Creative ways to say yes to needs
Humility acknowledging mistakes
Key Requirements
2+ years customer service experience
Advanced proficiency in practice management software
Availability for rotating night weekend holiday shifts