Billing Specialist

MORGAN MCKINLEY PTE. LTD.

Singapore, , Singapore
Sgd 4,000 - 5,500 / monthly pm
On-site
Billing support expertise
Payment operations knowledge
Customer service in finance
Morgan McKinley Pte. Ltd. is seeking a Billing Specialist for a leading MultiTech Social Media company in Singapore. The role involves resolving billing inquiries, investigating payment issues, and collaborating with internal teams while requiring strong analytical skills and communication abilities in English and Mandarin

Job Summary

  • Serve as the primary point of contact for all user inquiries related to billing, payments, refunds, and subscriptions, providing timely and accurate resolutions via email, chat, and other channels.
  • Investigate and troubleshoot payment discrepancies, transaction failures, and other billing-related issues by working with internal systems and external payment partners.
  • Collaborate with the finance and engineering teams to address complex billing issues and contribute to revenue-enhancing projects.

Matching Summary

Match Score: 85

Morgan McKinley Pte. Ltd. is seeking a Billing Specialist for a leading MultiTech Social Media company in Singapore. The role involves resolving billing inquiries, investigating payment issues, and collaborating with internal teams while requiring strong analytical skills and communication abilities in English and Mandarin.

Salary

SGD 4,000 - 5,500 / Monthly

Skills & Requirements

Must-have

  • billing support expertise
  • payment operations knowledge
  • customer service in finance
  • English and Mandarin communication
  • analytical and problem-solving skills
  • handling confidential financial information

Nice-to-have

  • experience in tech or SaaS company
  • high empathy and professionalism
  • collaboration with finance and engineering teams
  • managing high volume inquiries

Key Requirements

  • Bachelor's degree or above
  • 1+ years billing support or finance customer service experience
  • English and Mandarin proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter