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Otis is seeking a Customer Care Champion for their Otisline Contact Center in Kuwait, responsible for managing customer interactions and ensuring timely responses to service requests. Candidates should have an associate degree and at least four years of call center experience, preferably in construction or engineering.
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Job Summary
The role serves as the primary interface between internal and external customers within the Otisline Contact Center Team.
Responsibilities include capturing client concerns, dispatching technicians, coordinating with supervisors for timely callbacks, and generating daily reports.
Otis offers opportunities for training, leadership development, and an Employee Scholar Program for colleagues pursuing degrees or certifications.
Matching Summary
Match Score: 75
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Otis is seeking a Customer Care Champion for their Otisline Contact Center in Kuwait, responsible for managing customer interactions and ensuring timely responses to service requests. Candidates should have an associate degree and at least four years of call center experience, preferably in construction or engineering.
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Skills & Requirements
Must-have
4 years call centre operations experience
2 years progressively increasing responsibilities
Fluent written and spoken English
Nice-to-have
Arabic language proficiency preferred
Experience in construction or engineering organization
Ability to upskill into other service areas
Key Requirements
Associate degree in Arts/Science or equivalent
Minimum of 4 years relevant call centre experience
At least 2 years in positions of increasing responsibility