Software Support Specialist Ii

ConnectWise

Sydney, Australia
On-site
2+ years relevant experience
Strong customer service skills
Excellent written and verbal communication
The role involves assisting partners in diagnosing and resolving product issues while collaborating with cross-functional teams

Job Summary

  • The role involves assisting partners in diagnosing and resolving product issues while collaborating with cross-functional teams.
  • ConnectWise is a community-driven software company dedicated to helping over 45,000 partners manage their businesses more efficiently.
  • This position requires providing guidance to junior team members and acting as an escalation point for complex technical issues.

Matching Summary

The role involves assisting partners in diagnosing and resolving product issues while collaborating with cross-functional teams.

Skills & Requirements

Must-have

  • 2+ years relevant experience
  • Strong customer service skills
  • Excellent written and verbal communication
  • Troubleshoot Windows and Linux servers
  • Manage support case queue

Nice-to-have

  • Basic understanding of CRM and ERP markets
  • Experience in technical service-oriented position
  • Willingness to work with cross-functional teams
  • Ability to influence team through facts and policies

Key Requirements

  • Bachelor's degree or equivalent business experience
  • 2+ years of relevant experience
  • 1+ years troubleshooting Windows and Linux servers (preferred)

Work Rights

Not specified

Tailored Resume

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