Quality And Training Analyst - Ft - Days - Dio - Hybrid Eligible

Memorial Healthcare System

Hybrid
Quality monitoring and analysis
Training program development
Call center experience
Memorial Healthcare System is seeking a Quality and Training Analyst for its contact center, responsible for ensuring quality standards and developing training programs. The role requires strong analytical skills and experience in call center operations, focusing on performance improvement and customer satisfaction

Job Summary

  • At Memorial, we are dedicated to improving the health and quality of life for the people entrusted to our care.
  • This role entails monitoring interactions, analyzing quality trends, and identifying training needs to enhance agent performance.
  • Candidates should have a strong understanding of end-user workflows and Epic application module functionality.

Matching Summary

Match Score: 85

Memorial Healthcare System is seeking a Quality and Training Analyst for its contact center, responsible for ensuring quality standards and developing training programs. The role requires strong analytical skills and experience in call center operations, focusing on performance improvement and customer satisfaction.

Skills & Requirements

Must-have

  • Quality monitoring and analysis
  • Training program development
  • Call center experience

Nice-to-have

  • Strong leadership capabilities
  • Effective communication skills
  • Ability to work independently

Key Requirements

  • Bachelor's degree in Business Administration
  • Minimum of three years in a call center
  • Experience in quality assurance

Work Rights

Not specified

Tailored Resume

Cover Letter