Service Delivery Manager

Harris Novum

Remote
Client relationship management
Hosting operations
Performance monitoring
The Service Delivery Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients, serving as a trusted technology advisor and internal liaison

Job Summary

  • The Service Delivery Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients, serving as a trusted technology advisor and internal liaison.
  • Responsibilities include managing client relationships, ensuring issue resolution, delivering program status updates, acting as a technological escalation point, and managing internal workstreams for client success.
  • The role requires strong analytical, problem-solving, and communication skills, with a focus on client experience and satisfaction, and adherence to contractual obligations.

Matching Summary

The Service Delivery Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients, serving as a trusted technology advisor and internal liaison.

Skills & Requirements

Must-have

  • Client relationship management
  • Hosting operations
  • Performance monitoring
  • Contractual obligations adherence
  • Proactive issue identification
  • Internal best practices standardization

Nice-to-have

  • Trusted technology advisor
  • High-pressure situations adaptability
  • Minimal supervision work ethic
  • Evolving business needs adaptation

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-6 years relevant work experience
  • Azure Fundamentals AZ900 certification
  • Working knowledge of monitoring tools
  • High level technical experience

Work Rights

Not specified

Tailored Resume

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