The role involves serving as a trusted advisor to enterprise customers to ensure they achieve strategic business goals and realize value from the Contentsquare platform
Job Summary
The role involves serving as a trusted advisor to enterprise customers to ensure they achieve strategic business goals and realize value from the Contentsquare platform.
Success requires navigating large distributed organizations, employing change management strategies, and driving user adoption across the client's entire organization.
The company fosters an inclusive workplace culture where team members are daring, understanding, and deliberate in their approach to making complex problems simpler.
Matching Summary
The role involves serving as a trusted advisor to enterprise customers to ensure they achieve strategic business goals and realize value from the Contentsquare platform.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years enterprise customer success experience
Experience with SaaS subscription business models
Strong knowledge of analytics and A/B testing
Proven ability to drive renewals and upsells
Expertise in building C-level client relationships
Nice-to-have
Experience with Gainsight, Salesforce, and Tableau
Background in digital solutions and product analytics
Ability to act as a public speaker at events
Knowledge of AB testing and personalization ecosystems
Experience collaborating with tech partners and agencies
Key Requirements
5+ years in high-touch enterprise customer success or consulting
Demonstrable ownership and proactive working style
Structured approach to managing multiple priorities