Guest Relations Officer - Barceló Torre De Madrid

Barceló Hotel Group

Madrid, Spain
Vip guest relations
Customer satisfaction monitoring
Problem resolution for guests
Barceló Group is a family-owned company founded in 1931 with a clear growth strategy, positioning itself as a leading hotel chain globally

Job Summary

  • Barceló Group is a family-owned company founded in 1931 with a clear growth strategy, positioning itself as a leading hotel chain globally.
  • The role involves being the primary point of contact for VIP clients, managing their check-in and stay, and ensuring guest satisfaction through feedback analysis and problem-solving.
  • Barceló offers geographical mobility, career development plans, extensive training programs, and exclusive discounts on hotels and travel.

Matching Summary

Barceló Group is a family-owned company founded in 1931 with a clear growth strategy, positioning itself as a leading hotel chain globally.

Skills & Requirements

Must-have

  • VIP guest relations
  • customer satisfaction monitoring
  • problem resolution for guests
  • promoting extra services
  • positive guest image projection

Nice-to-have

  • sustainable improvement spirit
  • collaborative work environment
  • geographical mobility opportunities
  • personal development focus

Key Requirements

  • minimum 2 years customer service experience
  • minimum 1 year reception experience
  • high-level English proficiency
  • degree in Tourism or similar

Work Rights

Not specified

Tailored Resume

Cover Letter