Geisinger’s Patient Access Representatives handle patient inquiries daily while maintaining empathy, professionalism, and providing a positive patient experience
Job Summary
Geisinger’s Patient Access Representatives handle patient inquiries daily while maintaining empathy, professionalism, and providing a positive patient experience.
The role involves coordinating front line office activities including patient registration, insurance verification, scheduling, and financial communication, while adhering to HIPAA and organizational policies.
Geisinger offers full benefits starting day one, tuition reimbursement up to $5,000 per year, a 401(k) plan with company contributions, and a supportive, diverse work environment.
Matching Summary
Geisinger’s Patient Access Representatives handle patient inquiries daily while maintaining empathy, professionalism, and providing a positive patient experience.
Skills & Requirements
Must-have
patient check-in and registration
insurance verification and processing
appointment scheduling and follow-up
patient financial communication and fee collection
HIPAA compliance and patient confidentiality
medical record maintenance
Nice-to-have
empathy and professionalism
effective communication skills
collaboration and collegiality
customer service orientation
adaptability to rotating shifts
Key Requirements
High School Diploma or Equivalent (GED)
Minimum 1 year related work experience
Ability to work rotating shifts including weekends