Medical Information Director – Customer Management
argenx
Multiple Locations
Not specified
5+ years medical information industry experience
Phd or pharmd healthcare qualification
Experience managing medical information vendors
argenx is seeking a Medical Information Director for Customer Management to support their international operations, particularly in Europe, the Middle East, and Australia. This role involves overseeing medical information responses, ensuring compliance with regulatory guidelines, and managing a call center team
Job Summary
The role supports the International Region, focusing on Europe, the Middle East, and Australia through an above-country Medical Information delivery model.
Responsibilities include ensuring timely and accurate responses to unsolicited medical inquiries while maintaining strict compliance with Standard Operating Procedures and regulatory guidelines.
The position requires managing and training a call center team comprising both vendor and internal personnel to deliver superior customer service.
Matching Summary
Match Score: 85
argenx is seeking a Medical Information Director for Customer Management to support their international operations, particularly in Europe, the Middle East, and Australia. This role involves overseeing medical information responses, ensuring compliance with regulatory guidelines, and managing a call center team.
Skills & Requirements
Must-have
5+ years medical information industry experience
PhD or PharmD healthcare qualification
Experience managing medical information vendors
Knowledge of European regulatory guidelines
Inquiry management systems proficiency
Nice-to-have
Fluency in European languages
Rare disease therapeutic area experience
Componentized content creation skills
Cross-functional collaboration abilities
Strong operational capabilities
Key Requirements
PhD or PharmD degree preferred
Minimum 5 years industry experience in medical information
Proven track record managing medical information vendors
Detailed understanding of European medical information regulations