Business Analyst Banking Onboarding Processes

ING

Milan, Italy
**
End-to-end customer processes
Digital content strategy
Translate business needs into technical requirements
** ING is seeking a Business Analyst for Banking Onboarding Processes in Milan, Italy, who will focus on enhancing customer experience and process efficiency within an Agile team. The role requires strong communication skills, a background in the financial industry, and expertise in translating business needs into IT requirements. **

Job Summary

  • The Business Analyst Banking Onboarding Processes has end-to-end responsibility for the analysis, management, harmonization of e2e customer processes across ING acquisition products, commercial products, services, channels with a view to achieve an optimum customer experience, improve process efficiency and time to activation.
  • In particular she/he will work in a squad within ING’s Agile organization, and, together with other team members, develops and leads execution of a digital content strategy that supports growth, redesign and transformation of onboarding and related digital assets and processes.
  • ING offers many opportunities to build a diverse and rewarding career in an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Matching Summary

Match Score: 75

** ING is seeking a Business Analyst for Banking Onboarding Processes in Milan, Italy, who will focus on enhancing customer experience and process efficiency within an Agile team. The role requires strong communication skills, a background in the financial industry, and expertise in translating business needs into IT requirements. **

Skills & Requirements

Must-have

  • end-to-end customer processes
  • digital content strategy
  • translate business needs into technical requirements
  • Anti-Money Laundering and Know Your Customer impacts
  • usability/user experience principles
  • collaborative in multi-functional teams

Nice-to-have

  • creative minded with ability to conceive ideas
  • data analyst mindset
  • data fluency approach
  • flexible smart working model
  • commitment to sustainability

Key Requirements

  • Minimum of 5 years' experience as a business analyst
  • experience within financial industry
  • experience within an international and complex environment
  • Experience of IT project
  • Fluent Italian and English language
  • Bachelor’s in economics or engineering

Work Rights

Not specified

Tailored Resume

Cover Letter