Guest Service Agent

Drury Hotels

Charlotte, North Carolina, United States
Base: $17 ph; bonus/equity: quarterly bonuses up t...
On-site
Assist guests in a friendly manner
Perform front desk functions
Handle cash and monitor satisfaction
Serve as the happy, helpful face of our hotel to guests entering and departing our front door

Job Summary

  • Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
  • Ensure exceptional, positive experiences for our diverse team members and guests.
  • We seek friendly, highly organized communicators and multitaskers with a warm and friendly manner.

Matching Summary

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Salary

Base: $17 per hour; Bonus/Equity: Quarterly bonuses up to $3200/year; Benefits: Flexible scheduling, paid time off, hotel discounts, free room nights, medical, dental, vision, prescription, life, disability, Team Member Assistance Program, Company-matched 401(k)

Skills & Requirements

Must-have

  • Assist guests in a friendly manner
  • Perform front desk functions
  • Handle cash and monitor satisfaction
  • Assist with breakfast and 5:30 p.m. Kickback service
  • Maintain high standards of integrity and service

Nice-to-have

  • Warm and friendly public interaction
  • Can-do spirit and unique personality
  • Promote Drury culture to customers and co-workers

Key Requirements

  • Attention to detail while handling multiple tasks
  • Familiarity with handling money
  • Ability to speak and receive direction in English
  • Willingness and ability to work alone

Work Rights

Not specified

Tailored Resume

Cover Letter